About Us

Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, the development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. 

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation, and commitment.

• Autonomous - We encourage and trust your decision-making skills.
• Progressive work environment- If you have skills to prove, we have all the ladders for you to grow 
• Flexible - We believe in results 
• Innovative - All ideas matters 
• Inclusive - Everyone is included and everyone wins
• We work hard and party even harder.

We are seeking a dynamic individual, with outstanding product knowledge and a passion for Learning & Development. Candidates should possess strong business and training acumen and outstanding ability to manage multiple projects simultaneously in a fast-paced environment. You will be responsible for managing and delivering internal training on Google products and translating this knowledge into sales narratives with clients and agencies.

Annual Base Salary of CAD 65,000 per annum.

Benefits & Perks

• Established career path supported by self assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
• Robust career path with a full development plan and the opportunity to grow in the organization.
• Paid 4 weeks training, 2 weeks leave.
• Continuous learning through progressive training that is specific to your tenure and skills.
• Competitive salary with incentive programs
• Positive and supportive environment
• Weekly Friday socials, trivia nights, games, and movie outings.
• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

• Fixed schedule Monday to Friday 9am to 6pm.
• Hybrid (as needed depending on business needs) - 75 Eglinton Ave E, Midtown Toronto, ON M4P 3A4

Location

Candidates are advised to be within travel distance from our primary location Yonge & Eglinton. Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodate you to best meet your needs.

• 3-5 years' experience in Learning & Development, specifically around designing leadership development programs, OR equivalent Human Resources experience
• Bachelor's degree in Business - sales and marketing preferred or related field.
• Knowledge of adult learning principles and a proven track record of designing, developing, and implementing innovative learning solutions for virtual and live environments.
• Project management skills in a learning environment, including experience leading a project team and managing complex projects in a fast-paced environment.
• Excellent written and verbal communication skills and can deliver key messages with clarity and poise to instill confidence in the audience.
• A drive for excellence, client service, and making things happen. You can work independently and collaboratively in a team environment.
• Adapts well to challenges and works well under pressure.
• Computer literacy and proficiency required, with good working skills in GSuite.
• Experience and knowledge of LMS systems.
• Experience in implementing an LMS system.
• Strong people management skills; communication, coaching, active listening.

• Partner with senior leaders and subject matter experts to design and deliver world-class learning and development solutions for in-person, virtual and on-demand environments.
• Collaborating with internal clients and global colleagues to assess learning and development needs, identify gaps, define learning objectives and business outcomes, and help design high-impact learning experiences for leadership teams.
• Develop training modules, lesson plans and materials including product training, policy refreshers, upskill and cross-skill training refreshers, and upgrading training modules as per changes in the client and business requirements.
• You will also work closely with the Global team on end-to-end Bounce program management and delivery.
• Provide world class learning and development programs and experiences designed to build the best leaders, advance skills, and capabilities to be ready for the future and support personal and professional growth throughout the career lifecycle.
• Drive sales excellence initiatives for new hires and existing team members to ensure end to end understanding of the sales process.