Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision making skills.
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Flexible - We believe in results
• Innovative - All ideas matters
• Inclusive - Everyone is Included and everyone wins
• We work hard and party even harder

Annual Base Salary of CAD $51,000 with earning potential up to 5%.

We are seeking a dynamic individual, with outstanding product knowledge and a passion for training on Google Ads. Candidates should possess strong business and sales acumen and outstanding product knowledge and be able to manage multiple projects simultaneously in a fast-paced environment. You will be responsible for managing and delivering internal training on Google Ads product suite including Search, Display, YouTube and Shopping - translating this knowledge into sales narratives with clients and agencies.

Benefits & Perks

• Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
• Robust career path with a full development plan and the opportunity to grow in the organization.
• Paid 4 weeks training, 2 weeks leave.
• Continuous learning through progressive training that is specific to your tenure and skills.
• Competitive salary with incentive programs
• Positive and supportive environment
• Weekly Friday socials, trivia nights, games, and movie outings.
• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

• Fixed schedule Monday to Friday 9am to 6pm.

Location

• Candidates are advised to be within travel distance from our primary location Yonge & Eglinton 

Teleperformance welcomes and encourages applications from people with disabilities.Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

• BA/BS degree or equivalent practical experience.
• Min. 1 year of training experience in a sales driven environment (inbound or outbound)
• Extensive knowledge of Google product offerings
• Strong interest in delivering training in a classroom and remote setting
• Ability to speak and write English fluently and idiomatically
• Public speaking skills
• Desirable experience working in a structured sales environment
• Desirable an experienced trainer
• Desirable project management skills.

• • To align with the Training Manager and Google PSA managers plan to develop and deliver  product training programs based on needs analysis and along with new product launches, features etc.
  • To ensure sales and product training are clearly defined, documented and delivered for each role within the organization on a quarterly basis. To implement internal and external best practices into the product training that will lead to improved sales performance and profit.
  • To be an Ads expert that provides training (80%) and support (20%) to all roles in the project on how to implement various aspects of the Google Ads in a way that will benefit the end client through increased profitability and customer satisfaction.
  • To track and measure training results working with the Sales Analyst before presenting this back to the Operations Managers and Client.
  • Complete at least 1 call shadow per week.
  • Deliver 2 progressive trainings per week +1 Microlearning session.
  • Onboarding of new hire classes.
  • Present Training updates and insights on a weekly market WBR.
  • To complete training needs analysis on a quarterly basis.