Teleperformance

Customer Service Representative - Malay Support - Reservation Project

Job Locations MY-Kuala Lumpur-Kuala Lumpur | MY-Kuala Lumpur-Kuala Lumpur
Requisition Post Information* : Posted Date 7 months ago(5/3/2024 5:54 AM)
Requisition ID
2024-48970
Category
Customer Service/Support
Country
Malaysia

Overview

The Reservations Customer Service Representative is responsible for providing overall reservations and related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

Qualifications

  • Excellent communication skills in English and language required;
  • Excellent commercial understanding;
  • Problem solving;
  • Sense of responsibility;
  • Independent and customer friendly.
  • Experienced with Customer Care, internet and hotel industry;
  • Available for changes in shift schedule on a monthly rotation schedule or as business needs require

Responsibilities

  • Handle pre and post reservation inquiries by phone, e-mail and fax;
  • Handle customer requests by phone and e-mail;
  • Modify, change and/or cancel existing reservations;
  • Make outbound calls to hotels/guests to arrangement special requests;
  • Act as liaison between guest and hotel to resolve complaints;
  • Manage relationships with hotels by providing high levels of customer service and account management support.

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