Teleperformance

Customer Success Specialist (Non-Voice) - Mandarin - KL

Job Locations MY-Selangor-Petaling Jaya
Requisition Post Information* : Posted Date 1 year ago(7/18/2024 12:39 AM)
Requisition ID
2024-51754
Category
Customer Service/Support
Country
Malaysia

Overview

We are looking for a detail-oriented and customer-focused individual to join our team as a Customer Service Representative (Mandarin Support). This position focuses on providing assistance to customers via email and live chat only, ensuring high-quality service and satisfaction.

What We Offer:

  • Competitive salary based on experience.

  • Training provided with opportunities for career growth.

  • Friendly and multicultural working environment.

  • Located near public transportation with easy access to Kelana Jaya LRT.

Qualifications

  • Proficient in Mandarin (written and reading) and able to communicate in basic English.

  • Strong typing, written communication, and comprehension skills.

  • Ability to multitask and manage time effectively.

  • Willing to work on rotational shifts, including weekends and public holidays.

  • Must be able to work on-site at Kelana Center Point, Petaling Jaya (Selangor).

  • Previous experience in customer service is an advantage but not mandatory.

Responsibilities

Key Responsibilities:

  • Handle customer inquiries professionally via email and chat.

  • Provide accurate information on products, services, and policies.

  • Resolve customer issues and escalate complex cases when needed.

  • Ensure all interactions are properly documented in the system.

  • Maintain a positive and helpful attitude throughout all communications.

  • Adhere to shift schedules and meet performance targets.

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