Customer Operations are the heart of Teleperformance and every Customer Service Adviser has the power to solve problems quickly and with minimal fuss. You’ll be our customers first point of call and provide support by being honest and transparent with our customers through our  various channels You’ll spot patterns and identify potentially vulnerable customers as well as financial crime, referring customers to specialized areas where needed. We’ll give you all the tools and training you need so you know exactly how payment systems work, and you’ll listen to customers’ concerns with positivity, empathy and patience. Then you’ll fix whatever the problem is and stop it from happening again. You’ll also be on point to support your colleagues when you feel ready to do so.

• Minimum 6- 12 months of experience working with a collection process – preferred
• Minimum 6- 12 months of experience working with a Sales process Superior oral and written communication, presentation, and interpersonal skills. - preferred
• Matric or NQF Level 4 (preferred)

Who we’re looking for:

• Someone that is passionate about building great rapport and providing a fantastic experience that really make a difference to our customers.

• Confident and capable of supporting across a broad range of queries, with the ability to verily explain, simplify and guide our customers to positive resolutions.

• Able to multitask and switch focus in a fast paced environment.

• Thrives and is motivated by working towards performance targets.

• Comfortable navigating systems and technology.

• Has a high standard of written and verbal English.

• Experience working in a similar calls based customer service role is preferable

• Follow and maintain compliance, quality assurance, and client-specific standards on all accounts handled.

• Able to work and navigate through multiple system to check and provide information related customer account.

• Meet key KPIs on day-to-day basis set up by the process based on client’s requirement.

• Able to demonstrate empathy and sympathy on the call with customer.

• Ability to be polite and compassionate without lacking confidence.