Handling customer contacts via various channels including calls, emails, and online activity, through chat with customers in the following key ares: appointments for test drive, service appointments, after sales campaigns.

• Polish language – nearly native
• Minimum B2 level for English
• Typing skills – minimum 25 words per minute
• PC skills: office, internet, main functions
• Customer orientation
• Problem solving
• Team working
• Strong communication skills
• Able to learn and adapt quickly

• Providing prompt, efficient, and consistent information and communication in line with company policy
• Accurate handling of all customers-initiated interaction to ensure that the information is received in the right form
• The resolution of customer issues and complaints including consistent follow up and escalation where necessary
• Complaints resolved within company defined timescales and policies
• Following through enquiries from inception to completion

Maintain a full understanding of all product lines