To provide a Simply Brilliant customer experience by professionally and courteously handling all customer
contact in compliance with company directive. To actively promote the Brand by providing quality customer
service at every instance, promoting products and services whilst stimulating revenue for the business. To
handle day to day customer requests received via different channels of communication and as per Client
guidelines.

Education and Specific Training

Work Experience

 Matric (preferred)
 Minimum of 6 months - 1 years’ experience working within a similar service/sale driven
environment.
 Email Handling/ Web chat experience (highly advantageous)
 Experience working within retail or similar Industry (highly advantageous)
 Proven Experience in delivering excellent customer services to internal and external
customers
 Maintain campaign performance, quality, regulatory and compliance standards

 Providing exceptional Customer Service to the existing customer base.

 The purpose of this role is to safeguard, develop and enhance customer loyalty and value
by providing excellent customer services. Additionally, the role involves providing the
customer with knowledgeable information by identifying and promoting significant
products and services.

 Responding to Inbound Customers and Colleagues escalated sales and queries.

 Queries to identify, qualify and close new business opportunities.

 Understanding customer’s reasons for exploring cancellation, addressing these positively,
identifying opportunities, and looking at various options available with the ultimate aim
of retaining their business.

 Striving for First Call Resolution, on every contact

 Working closely with service colleagues to raise service standards through escalating
issues and opportunities to the most appropriate person, developing joint solutions and
sharing best practice.

 Undertaking other customer administration and product processing activities as
necessary to maximize operational effectiveness and deal with peaks in demand

 Proactively developing your customer service skill and knowledge, applying best practice
techniques and tools and demonstrating our clients People Expectations to maximize
your performance Complying with all our clients required standard of sales/service
excellence and best practice, operating effectiveness and legal and regulatory
requirements

 Taking correct information, asking the right questions, and offer the solutions that leave
them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fast

growing business.