Teleperformance

Fraud & Risk Analyst - English- Kuala Lumpur

Job Locations MY-Selangor-Petaling Jaya
Requisition Post Information* : Posted Date 3 weeks ago(12/30/2024 5:04 AM)
Requisition ID
2024-58788
Category
Customer Service/Support
Country
Malaysia

Overview

We're looking for a Fraud Risk Analyst to work onsite within our Digital Bank. We're a small, but growing venture, with new and exciting problems to solve.

Qualifications

  • University Degree or equivalent preferred.
  • A minimum of 3 years in practical fraud risk management.
  • Experience and familiarity with fraud surveillance and monitoring systems are advantageous.
  • Experience in law enforcement and investigation processes would be an added advantage.
  • Have good working knowledge of cyber frauds and social engineering modus operandi.
  • Have knowledge of the financial services industry, specifically in banking
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Responsibilities

  • Manage responses to fraud incidents escalated to FRM
  • Investigations, booking of fraud losses and reporting in a timely manner
  • Doing root cause analysis and suggest improvements in controls and processes
  • Ensure a good and effective market intelligence network by maintaining a working relationship with industry members to keep abreast of fraud management developments, threats and trends. Pro-actively propose additional or new mitigating measures to manage emerging fraud risks, based on changing fraud trends and landscape.
  • Recommend and assist in development of infrastructural support for FRM functions.
  • Support the fraud risk awareness by providing staff training, guidance and advisories to Business and Support Units on fraud incidences.

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