Liaison and Relationship Management:

• Act as the primary point of contact between the Client and the operations team in APAC
• Build and maintain strong relationships with client stakeholders to understand their needs and expectations.

Project Coordination and Management:

• Coordinate project activities between Client’s APAC team and the operations team in APAC.
• Develop and manage project plans and timelines.
• Ensure that all project deliverables meet quality standards and are delivered on time.

Communication and Reporting:

• Facilitate regular communication between the client and the operations team through meetings, emails, and reports.
• Prepare and present regular project status reports to the client and internal stakeholders.

Issue Resolution:

• Provide support to any escalations from the operation’s team in APAC by working with Client APAC

Training and Development:

• Provide training and support to the operations team to ensure they understand client expectations and project requirements.

Performance Monitoring:

• Monitor project performance using appropriate tools and techniques.
• Track project progress, identify deviations from the plan, and take corrective actions as needed.