About Teleperformance

Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, their customers, and the environment. We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. The company specializes in outsourced omnichannel customer experience management, also known as Business Process Outsourcing (BPO). The company provides customer acquisition, customer care, technical support, debt collection, social media, and other services around the world. Teleperformance has 500,000 employees across 350 contact centers in nearly 100 countries and serves over 170 markets.

We are regarded as an expert for multi-channel contact centre solutions and are a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.

Teleperformance UK & Ireland

Teleperformance UK & Ireland, a subsidiary of the global Teleperformance Group, provide services to many of the most respected brands in the UK and across the globe including customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

The contact centers of Teleperformance interact with clients’ customers through a wide variety of channels including voice, e-mail, SMS, web-chat and social media.

These services are delivered from multiple ‘outsource’ locations across the UK in addition to service delivery from a number of clients’ own ‘insource’ facilities; since COVID however the majority of our customer service experts work from home.

UK & Ireland Capex & Subsidiary Accountant

Role Title: Capex & Subsidiary Accountant

Reports To: Head of Finance UK & Ireland

Status/Contracted Hours: Permanent / 37.5

Location: Hybrid (2/3 days in office – central Bristol)

Occasional travel to other TP sites and offices may be required for the role holder

This is an exciting opportunity for a Capex & Subsidiary Accountant to join the Teleperformance UK & Ireland finance function. This role provides a unique opportunity for a recently qualified accountant (or similar) to take the next step in their career.  The role will have two main responsibilities; (1) financial control and compliance oversight for four Teleperformance subsidiaries; and (2) management of capital expenditure and fixed asset register processes, maintenance and reconciliations for the UK and Ireland. The role will work closely with, and gain support from, the Head of Finance, Finance Director and other members of the finance function. The role will entail liaising with various stakeholders – internal, within the wider TP Group, and external to deliver accurate results and a strong financial control.

                The role responsibilities include but are not limited to:

(1) Financial control and compliance oversight (not all are applicable to all companies)

• Overall oversight for keeping 4 UK & Ireland companies (TP Ireland Ltd, Majorel Ireland Ltd, TP Global Services UK Ltd and TP Global BPO UK Ltd) safe, compliant and legal from an accounting, regulatory & taxation perspective
• Statutory compliance; ensuring completion of company’s monthly, quarterly and annual accounting and tax returns
• Posting of daily bank transactions and producing monthly bank reconciliations
• Posting of payroll monthly journals, reconciliations and ensuring all payroll tax, bonuses and personnel costs are accounted for correctly
• Ensure accurate postings to the P&L (working with direct reports) for review at month end
• Oversee month-end and year-end close processes, ensuring accuracy and adherence to deadlines
• Presenting the Ireland results and analysis to the Finance Director and preparing and submitting Group reporting packs
• Co-ordinate internal and external auditors to facilitate the annual audit process and address audit findings and recommendations
• Raising of intercompany sales invoices to other TP Group companies for payroll recharges
• Line management, coaching and development of 2 direct reports
• Involvement in ad hoc projects as required such as system changes / migration, changes to company structure etc

(2) Management of capital expenditure and fixed asset register processes

• Maintenance of fixed asset register for Teleperformance Ltd and Majorel Ireland, ensuring full reconciliation between FAR, TB and reported numbers on a monthly basis
• Deliver improvements in fixed asset accounting in D365, including the CapEx PO process and receipting and recognition of assets
• Plan and deliver the annual asset count (may require some physical site visits), working closely with IT and Facilities
• Manage financial risk associated to fixed assets, identifying write offs and calculating any provisions
• Provide financial analysis including return on investment calculations for CapEx business cases
• Update and maintain records of CapEx expenditure approvals and accounting to meet internal and external audit requirements

Other

• Oversight of Teleperformance Corporate Travel Policy and Processes and reporting
• Quarterly statutory FCA reporting

Key Skills & Experience

The ideal candidate for this role will be a recently qualified accountant, based in the UK, however, candidates ‘qualified by experience’ will also be considered. You will also have experience of working in larger organizations, where you will be able to confidently communicate effectivity at all levels of the business, with a track record of having delivered successful project outcomes in previous roles. Experience of working with an Enterprise Resource Planning system such as Microsoft Dynamics or SAP would be desirable.

Experience/Skills the role requires include:

• CIMA, ACCA or ACA quaified or ‘qualified by experience’
• Experience of working within a finance team environment, including working across multiple strands of finance and with colleagues at various levels
• Able to describe and explain financial information and prepare clearly written process notes and reports
• High level of IT literacy including excellent knowledge of Excel and PowerPoint, and experience of working with ERP systems (as above)
• Ability to work to multiple tight deadlines in a time pressured environment
• Good time management and prioritization
• Enthusiasm and tenacity to strive for continuous improvement