Job Title: Privacy Specialist

Reporting to: Team Leader

Work type: Full time Permanent Role

Location: Eastpoint Business Park, Block R, East Point, Dublin, Ireland DO3 K7W7

Overall Job Purpose

The Privacy Specialist is responsible for enforcing the policies for our clients products by analyzing requests under European Law Legislations from lawyers and private individuals by reviewing and processing privacy requests. You will also be responsible for handling users’ privacy requests for different workflows, following the client’s guidelines, which allow you to make sound decisions. You will have a thirst for knowledge, impeccable judgment and be comfortable operating in a fast paced, dynamic environment.

Duties & Responsibilities

• Review and process incoming privacy requests through online tools Evaluate validity of each request in line with our clients policies
• Continually educate yourself about changes to policies and protocols with the support of our Training and Quality Departments
• Work closely with our clients policy specialists to address cases and regulatory inquiries using the clients response framework
• Maintain a high level of quality in each case that you review
• Achieve weekly productivity deliverables as part of daily workflow
• Effectively collaborate with team members on a range of projects to improve internal efficiency and effectiveness
• Develop skills in a number of different areas including data, tools and quality assessment
• You may be required from time to time to support different workflows/products/markets depending on business need
• While you will primarily support the market and workflow you have been hired for, you will also be required to support the English market. There will also be requirements to support other markets and workflows using the Translation Tool as a result of business change and or volume fluctuations

Required Qualifications & Experience

• Fluency in written and spoken Italian and English is essential
• Motivated by working in an environment that requires strong attention to detail
• Excellent communication skills both verbal and written
• Demonstrates ability to exercise impeccable judgment
• Comfortable with reviewing internet content that may be deemed inappropriate and/or contain explicit material
• Ability to work in a fast-paced environment with complex requests
• Ability to be flexible and adaptable to meet changing business needs
• Good computer literacy with the ability to quickly learn new tools
• A. or B.S. degree/masters or equivalent professional experience in online operations, privacy or legal support role desirable
• High school level education is essential

Competencies

• Understanding the Role
• Solution & Results Orientated
• Initiative
• Collaboration & Teamwork
• Attention to Detail
• Organisation & Planning
• Resilience & Adaptability
• Organizational Commitment

We are an equal opportunities employer and we welcome applications from all suitably qualified persons

What you get from us

We have many opportunities for growth and promotion at Teleperformance. We dedicate 1000’s of hours of training every year to help our staff develop their skillset and move into new roles. 96% of our staff in roles such as management, operational support, IT and recruitment have progressed from within the business.

• Perks at Work – Savings Discounts / Free Online Classes
• Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey 

We look forward to getting in contact with you if you have any customer service experience or if you are looking to broaden your skills into a customer-focussed role – a friendly team player with the right attitude will thrive and feel right at home with TP.