Multi Channel Multi - Channel Customer Service Expert - Dublin City Centre based

Teleperformance certified as Great Place to Work for 5 years in a row! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

Due to our success we have exciting opportunities - no previous experience necessary.

Start Dates: Various from July 2025

• Salary: €29,000 per annum
• Location: Onsite Dublin city centre (no work at home option available at this time)
• Shifts: Varying shifts (Part Time not available)
• Training: 1-4 weeks
• Contract: Permanent
• Background Checking:
  • Right to Work
  • Criminal Record Check
  • Credit Check
  • Any other associated checks

**Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training**

What you get from us -

• Perks at Work – Savings Discounts / Free Online Classes
• Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend 
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey 

Skills needed to be a Customer Service Expert

• A professional, polite and courteous manner
• Ability to deliver excellent service with outgoing nature 
• Excellent verbal and written communication skills
• A good listener who can convey empathy, patience and understanding 
• Confident and proactive to deal with difficult situations and conversations 
• High levels of accuracy and attention to detail
• Be driven to work towards achievable targets 

Key Responsibilities

• Provide exceptional and efficient customer service via multi-channels
• Use your problem-solving skills to support our customers, resolve their query and create a positive experience
• Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers 
• Have excellent attention to detail
• Be knowledgeable of our client’s process and products and how best to support the customer

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk/talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.