Teleperformance

Customer Success Specialist - Taiwanese Bangkok

Job Locations TH-Bangkok-Bangkok | TH-Bangkok-Bangkok
Requisition Post Information* : Posted Date 21 hours ago(7/2/2025 2:08 AM)
Requisition ID
2025-67038
Category
Customer Service/Support
Country
Thailand

Overview

We are seeking a Taiwanese-speaking Customer Service Representative to provide outstanding support to our customers through email, live chat, and outbound calls. The role involves resolving inquiries, delivering accurate information, and ensuring a positive customer experience.

Qualifications

Requirements:

  • Bachelor's degree holder is required 
  • Minimum 2 years of working experience is a Must 
  • Fluent in Taiwanese Mandarin  (spoken and written)

  • Good command of English for internal communication

  • Previous experience in customer service, call center, or similar roles preferred

  • Excellent written and verbal communication skills

  • Strong problem-solving abilities and attention to detail

  • Ability to multitask and work in a fast-paced environment

  • Proficient with computer systems and CRM tools is a plus

Responsibilities

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via email and live chat

  • Conduct outbound calls to follow up on customer issues, provide information, or gather feedback

  • Identify customer needs and offer appropriate solutions or alternatives

  • Maintain accurate records of interactions and transactions in the system

  • Escalate complex issues to the appropriate departments when necessary

  • Meet performance targets related to response time, customer satisfaction, and quality metrics

  • Contribute to continuous improvement by providing customer feedback and suggestions

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