The Trainer (Mandarin) is responsible for designing, delivering, and evaluating training programs for employees, particularly those handling Mandarin-speaking customers or content. Based in Johor, this role ensures that staff are well-equipped with product knowledge, operational procedures, and communication skills to deliver high-quality service. The Trainer plays a key role in enhancing employee performance, onboarding new hires, and supporting continuous learning initiatives.

• Education: Diploma/Degree in Education, Communications, Linguistics, Business, or related field.

• Experience:

  • 2–4 years of experience as a trainer, preferably in BPO/contact center or service environment.

  • Experience delivering training in Mandarin for customer service or operational teams.

• Language Proficiency:

  • Fluent in Mandarin and English (spoken and written).

  • Cantonese is an advantage.

• Skills:

  • Strong presentation, communication, and interpersonal skills.

  • Ability to engage, motivate, and coach participants effectively.

  • Good analytical and organizational skills.

  • Proficiency in training tools, Microsoft Office, and online learning platforms.

• Training Delivery

  • Conduct training sessions for new hires and existing employees in Mandarin.

  • Deliver workshops, classroom sessions, and on-the-job coaching.

  • Ensure training materials are understood and applied effectively.

• Curriculum & Material Development

  • Develop and update training materials, manuals, and guides in Mandarin.

  • Customize content based on team needs, business updates, and client requirements.

• Assessment & Evaluation

  • Conduct assessments to evaluate trainee understanding and performance.

  • Monitor progress and provide feedback for improvement.

  • Identify training gaps and propose solutions.

• Collaboration & Support

  • Work closely with team leaders, QA, and operations to align training with business needs.

  • Support continuous improvement initiatives through training insights and recommendations.

• Reporting & Documentation

  • Maintain records of training attendance, performance, and evaluation results.

  • Prepare reports on training effectiveness and outcomes.