Teleperformance
Please Enable Cookies to Continue
Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job.
Welcome page
Returning Candidate?
Log back in!
ACCM - Mandarin - Penang
Job Locations
MY-Pulau Pinang-Georgetown
Requisition Post Information* : Posted Date
4 hours ago
(9/8/2025 6:04 AM)
Requisition ID
2025-70531
Category
Client Operations
Country
Malaysia
Qualifications
Minimum requirements:
Education & Language
Diploma/Degree and Above
English proficiency
B2 CEFR level or higher
(verbal and written)
Fluent in Mandarin
(both written and spoken)
Experience
Minimum 5 years
’ experience as a
Team Managing experience
in a BPO/Contact Centre Environment.
Preferably exposure to a
similar trading/crypto currency industry
in a BPO environment
Skills & Competencies
Demonstrated experience in implementing cross company business processes across multiple teams
Strong analytical, presentation and business planning skills coupled with equally strong execution focus
Exceptional verbal and oral communication skills. Experience in working with teams across locations
Passion for ensuring an excellent user experience
Responsibilities
Responsibilities
:
Manage tactical and project-based initiatives with partner’s (BPO) care floor operations team while owning responsibility for care center performance
Drive regular interface with all functional leaders including training, hiring, operations, analysis and specialized product teams
Ensure process excellence by defining, implementing and measuring tasks and action items
Partner with Work Force Management closely to stay aligned on all staffing requirements
Foster a positive & fun culture that is driven by objectives and is customer focused
Analyze business performance and drive rhythm of business for achieving business goals
Analyze customer issues and feedback to build action plans for resolve
Identify, design and implement customer campaigns to drive upsell, renewals and satisfaction
Keep good engagement with client for ops related
Report on call center performance on a weekly / monthly / quarterly basis
Options
Apply for this job online
Apply
Share
Email this job to a friend
Refer
Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed