Job Locations
MY-Kuala Lumpur-Kuala Lumpur | MY-Kuala Lumpur-Kuala Lumpur
Requisition Post Information* : Posted Date
1 day ago(9/9/2025 1:25 AM)
Requisition ID
2025-70535
Category
Client Operations
Country
Malaysia
Qualifications
Minimum requirements:
Education & Language
Diploma/Degree and Above
English proficiency B2 CEFR level or higher (verbal and written)
Fluent in Mandarin or Cantonese (verbal communication required)
Experience
Minimum 1 year experience as a Team Managing experience a BPO/Contact Centre Environment.
Preferably exposure to a similar e-commerce/marketplace industry in a BPO environment
Skills & Competencies
Strategic thinker with strong analytical and creative problem-solving skills
Passion for ensuring an excellent user experience
Have good organizational and coordination skills as well as the ability to withstand pressure.
Possess strong organizational and coordination skills, the ability and methods to effectively motivate the team
Work Requirements
Must be able to work in office at Medini 9,Iskandar Puteri, Johor, Malaysia
Responsibilities
Responsibilities:
Provide mentorship, guidance and career development to members of your team
Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
Team management responsibilities for a market team, whilst also serving as a cross functional and a global liaison in developed areas of expertise
Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions