Teleperformance

Team Leader - Mandarin/Cantonese - JB

Job Locations MY-Kuala Lumpur-Kuala Lumpur | MY-Kuala Lumpur-Kuala Lumpur
Requisition Post Information* : Posted Date 1 day ago(9/9/2025 1:25 AM)
Requisition ID
2025-70535
Category
Client Operations
Country
Malaysia

Qualifications

  • Minimum requirements:

    • Education & Language
    • Diploma/Degree and Above
    • English proficiency B2 CEFR level or higher (verbal and written)
    • Fluent in Mandarin or Cantonese (verbal communication required)
  • Experience
    • Minimum 1 year experience as a Team Managing experience a BPO/Contact Centre Environment.
    • Preferably exposure to a similar e-commerce/marketplace industry in a BPO environment
  • Skills & Competencies
    • Strategic thinker with strong analytical and creative problem-solving skills
    • Passion for ensuring an excellent user experience
    • Have good organizational and coordination skills as well as the ability to withstand pressure.
    • Possess strong organizational and coordination skills, the ability and methods to effectively motivate the team
  • Work Requirements
    • Must be able to work in office at Medini 9, Iskandar Puteri, Johor, Malaysia

Responsibilities

  • Responsibilities:

    • Provide mentorship, guidance and career development to members of your team
    • Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
    • Team management responsibilities for a market team, whilst also serving as a cross functional and a global liaison in developed areas of expertise
    • Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
    • Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
    • Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
    • Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions

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