Minimum requirements:

• Education & Language
  • Diploma/Degree and Above
  • English proficiency B2 CEFR level or higher (verbal and written)
• Skills & Competencies
  • Strong facilitation and presentation skills, with the ability to train diverse groups
  • Ability to adapt training content across multiple programs/accounts
  • Proficiency in training needs analysis, content development, and evaluation of training effectiveness
  • Have strong learning ability, error correction ability and question-answering ability, and good presentation skills.
  • Familiar with the composition of the training system and proficient in making various types of training materials.

• Job Description

   

  • Deliver new hire onboarding training, including company orientation, product knowledge, customer service techniques, and system navigation.
  • Conduct refresher courses and ongoing training sessions to address performance gaps and process updates.
  • Support training needs identified through quality monitoring, coaching sessions, and operations feedback.
  • Prepare and update training materials, manuals, and learning modules to ensure relevance and accuracy.
  • Evaluate trainee performance and provide constructive feedback to support their development.
  • Track training attendance, completion rates, and assessment results for reporting purposes.
  • Collaborate with Training Manager, Operations, and Quality teams to align training initiatives with business goals.
  • Foster a positive and engaging learning environment that motivates and inspires learners.