Minimum requirements:

• • Education requirement - Diploma/Degree and above
  • Proficiency in English and Thai is required.
  • 2 years' experience working in customer service of a BPO company.
  • Knowledge of basic KPIs and advance KPIs
  • Willingness to keep abreast of new techniques in corporate Quality
  • Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be an asset
  • Phenomenal communication, presentation and public speaking skills
  • Organizational and time management abilities
  • Critical thinking, analytical and decision making abilities

Job Description

• • Evaluations (Audit & DSATs) to identify if we can appeal (Results for iQA)
  • Share feedback with the agents on all people related defects (Quality Audits – CC, BC and Cc) and DSATs (Agent Related)
  • Conduct training and refreshers
  • Support and mentor new employees
  • Help operations on key metrics performance (Sharing insights & suggest action plan)