Teleperformance Thailand is seeking a professional and highly motivated Guest Relations Officer to be the first point of contact for our company. The ideal candidate will possess excellent communication and interpersonal skills, a positive attitude, and a strong commitment to providing exceptional service. This role is crucial in creating a welcoming and professional atmosphere for all guests, including candidates, clients, and visitors.
Proven experience in a customer-facing role, such as a receptionist, guest relations officer, or front desk agent.
Excellent verbal and written communication skills in both Thai and English.
Strong interpersonal skills with the ability to interact effectively with a diverse range of people.
A professional and polished appearance.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Ability to multitask and prioritize in a fast-paced environment.
A proactive and problem-solving attitude.
Must be a team player with a strong sense of responsibility.
Welcome and Assist Guests:
Greet all incoming guests (candidates, clients, visitors, etc.) with a warm and professional demeanor.
Assist with check-in procedures, providing guidance and information as needed.
Ensure a smooth and pleasant arrival experience for everyone entering the premises.
Telephone Management:
Answer incoming calls promptly and professionally.
Efficiently transfer calls to the appropriate department or individual.
Take and relay messages accurately.
Client Hospitality:
Serve and manage refreshments (food/drinks) for clients and high-level visitors during meetings.
Maintain a clean and organized reception and meeting area.
Administrative and Facility Support:
Handle various administrative tasks as assigned by the supervisor.
Assist with the coordination and setup of meeting rooms and other facilities.
Maintain a high level of cleanliness and presentation in the reception area.
Perform other duties and special projects as assigned by the supervisor.