Teleperformance

Operations Supervisor - Grade B2

Job Locations IE-Dublin
Requisition Post Information* : Posted Date 1 day ago(9/17/2025 8:34 AM)
Requisition ID
2025-71246
Category
Customer Service/Support
Country
Ireland

Overview

TPUK Back 7

Team Leader

Responsibilities to include but not be limited the following

  1. Provide mentorship, guidance and career development to members of your team
  2. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
  • Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
  1. Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
  2. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
  3. Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
  • Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions

Recommended Qualifications

  1. BA/BS degree preferred
  2. Significant experience in a complex fast paced environment
  • Minimum 2 years of prior relevant people management experience
  1. Strategic thinker with strong analytical and creative problem-solving skills
  2. Excellent written and verbal communication skills
  3. Passion for ensuring an excellent user experience

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed