Job Title: Arabic Privacy Specialist

Reporting to: Team Leader

Location: Eastpoint Business Park, Dublin

The Privacy Specialist is responsible for enforcing the policies for our clients products by analyzing requests under European Law Legislations from lawyers and private individuals by reviewing and processing privacy requests. You will also be responsible for handling users’ privacy requests for different workflows, following the client’s guidelines, which allow you to make sound decisions. You will have a thirst for knowledge, impeccable judgment and be comfortable operating in a fast paced, dynamic environment.

Overall Job Purpose 

The Privacy Specialist is responsible for enforcing the policies for our clients products by analyzing requests under European Law Legislations from lawyers and private individuals by reviewing and processing privacy requests. You will also be responsible for handling users’ privacy requests for different workflows, following the client’s guidelines, which allow you to make sound decisions. You will have a thirst for knowledge, impeccable judgment and be comfortable operating in a fast paced, dynamic environment.

Required Qualifications & Experience

• Fluency in written and spoken Italian and English is essential
• Motivated by working in an environment that requires strong attention to detail
• Excellent communication skills both verbal and written
• Demonstrates ability to exercise impeccable judgment
• Ability to work in a fast paced environment with complex requests
• Ability to be flexible and adaptable to meet changing business needs
• Good computer literacy with the ability to quickly learn new tools
• A. or B.S. degree/masters or equivalent professional experience in online operations, privacy or legal support role desirable

Competencies

• Initiative
• Solution Orientation
• Collaboration
• Organizational Commitment
• Customer Focus
• Teamwork
• Results Orientated
• Attention to detail
• Problem Solving & Information Gathering
• Resilience & Adaptability

What’s in it for you?

Our people are the heart-beat of our company. If you want to work in a multicultural, diverse environment with real opportunities to grow, then we’re the right choice. And, naturally, we can offer you all of the benefits of being part of a fast-growing, global business.

What we offer:

• Wellness & Engagement Activities
• Quarterly Performance Bonus
• Relocation Support
• Majorel Feel Good Program
• Career & Personal Development
• Competitive Salaries
• Paid Annual Leave
• Health Insurance
• Full Product Training
• Innovation Programs

Values we look for you to have 

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work. 
• Collaboration- You enjoy working with others and you like working as a team player. 
• Communication- You can speak and write clearly and in a confident manner.
• Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
• Critical Thinking- You are able to think logically when making decisions.
• Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

● Fluency in written and spoken Arbac and English is essential

● Motivated by working in an environment that requires strong attention to detail

● Excellent communication skills both verbal and written

● Demonstrates ability to exercise impeccable judgment

● Ability to work in a fast paced environment with complex requests

● Ability to be flexible and adaptable to meet changing business needs

● Good computer literacy with the ability to quickly learn new tools

● B.A. or B.S. degree/masters or equivalent professional experience in online operations, privacy or legal support role desirable

● Review and process incoming privacy requests through online tools in Arabic and for various other markets as required using translation tools

● Evaluate validity of each request in line with our clients policies

● Continually educate yourself about changes to policies and protocols with the support of our Training and Quality Departments

● Work closely with our clients policy specialists to address cases and regulatory inquiries using the clients response framework

● Maintain a high level of quality in each case that you review

● Achieve weekly productivity deliverables as part of daily workflow

● Effectively collaborate with team members on a range of projects to improve internal efficiency and effectiveness

● Develop skills in a number of different areas including data, tools and quality assessment