Complaints Handler – Banking & Financial Services (Remote)

Teleperformance certified as great place to work UK in 2023!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence at least 1 years previous experience in the Banking and Financial Service Industry

Start Dates: Nov 2025

• Salary: £14.16 per hour
• Location: Work From Home
• Shifts: Full Time 8am-8pm Mon-Sat (Subject to Change)
• Training:  2 weeks then 2 weeks Grad Bay
• Contract: Permanent
• Background Checking:
• Right to Work in the UK
• Criminal Record Check
• Credit Check
• Any other associated checks

Values we look for you to have:

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work. 
• Collaboration- You enjoy working with others and you like working as a team player. 
• Communication- You can speak and write clearly and in a confident manner.
• Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
• Critical Thinking- You are able to think logically when making decisions.
• Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

Job Profile Summary

A highly motivated individual who delivers on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Communicates clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. Enjoys a fast paced environment and adapts well to change. Ensures adherence to policies, Training & Competence scheme and risk frameworks at all times whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. 

Job Description
Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.
Prepares routine letters, memoranda and reports for approval, while following up on pending issues.
Provides a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities.
Produces accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats.
Prepares moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports.
Develops personal capabilities using existing formal and informal training opportunities.
Processes and responds to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.).
Collects and prepares standard data related to ongoing issues.

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.