Teleperformance

SAP-CDR-SG-10.06.2025

Job Locations MY-Selangor-Petaling Jaya
Requisition Post Information* : Posted Date 2 hours ago(10/2/2025 3:39 AM)
Requisition ID
2025-72105
Category
Customer Service/Support
Country
Malaysia

Overview

·         Qualifies potential opportunities and accounts in response to inbound engagement actions from prospects (scored leads)

·         Leverages inbound inquiries to qualify marketing-generated demand, which is demonstrated by engagement with marketing campaigns, specific actions, or meeting the scoring threshold

·         Provides a complete picture of the account's buying signals, including inbound responses and account/buying group mapping efforts, to determine the level of demand for potential opportunities

·         Uses a multimodal communication approach that leverages a spectrum of tactics, including phone outreach with voicemail, email, social media, and chat, to connect with prospects and foster meaningful interactions

·         Asks questions to determine how to map buying group members and connect the dots to show how multiple people relate to potential opportunities (multi threaded prospecting)

·         Qualifies demand against established criteria before passing a qualified opportunity to SDE, AE or channel partners

 

Qualifications

- Ability to manage multiple competing priorities in a fast-paced, constantly changing environment
- Ability to work with the team and communicate effectively
- Excellent Written & Verbal Communication

Responsibilities

  • Generate qualified pipeline by following up on marketing generated demand

    - Proactively add value within the customer journey through access to content, resources and people

    • Expand contact, buying committee, account info
    Provide a feedback loop to marketing to improve digital demand conversion

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