The Recruitment Assistant Manager will play a pivotal role in supporting the continued growth of the UK/US Recruitment function across both volume and non-volume hiring. This position requires a seasoned recruitment professional with leadership experience and the ability to manage day-to-day operations, implement strategies, and ensure the team delivers high-quality hiring outcomes in a fast-paced environment.

The role includes people management, process improvement, candidate experience, compliance, and stakeholder engagement, while promoting the organization as an employer of choice.

Qualification & Experience

• Min 2 years’ experience in leadership recruitment position (Essential)
• Proven experience working in a BPO environment (preferred)
• Advanced knowledge and hands-on experience in the full 360 recruitment lifecycle. (Volume & None Volume)
• Strong working knowledge of MS Office (especially Excel).
• Proficiency with ATS and recruitment systems.
• Matric or Equivalent (Essential)

Key Responsibilities

• Manage the daily operations of the recruitment team, overseeing the end-to-end recruitment cycle.
• Maintain effective control of all aspects of people processes, including: absence management, 1:1s, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment-related issues in line with policy frameworks.
• Support with strategic initiatives and recruitment campaigns across various business units.
• Attract, screen, interview and recommend placement of internal and external candidates for entry-level to experienced positions.
• Promote the organization’s image as a desirable place to work.
• Refer applicants for job openings, conduct reference checks, administer pre-employment tests, and manage feedback to unsuccessful candidates.
• Assist with job advertising and job postings across platforms.
• Conduct exit interviews for candidates declining offers to provide insights for future improvements.
• Lead and support the team in developing and implementing new recruitment projects and solutions.
• Coach, guide, and support team members by sharing best practices and ensuring high standards of delivery.
• Create a highly engaging, inclusive, and motivating work environment.
• Identify areas of improvement and contribute ideas to enhance recruitment processes and outcomes.
• Handle difficult conversations and conflict situations with professionalism and empathy.
• Manage recruitment tools, databases, systems, and reports to track performance and outcomes.
• Deliver timely daily, weekly, and monthly recruitment reports.
• Ensure full compliance with company policies and relevant employment legislation.
• Carry out ad-hoc administrative duties as required.

Key Skills & Competencies

• Excellent interpersonal and communication skills.
• High attention to detail and strong organizational capabilities.
• Ability to work under pressure and manage multiple priorities effectively.
• Flexible and resilient approach with a can-do attitude.
• Strong analytical and reporting skills.
• Proven ability to build strong stakeholder relationships internally and externally.
• Ability to inspire, motivate and guide a team toward achieving goals and KPIs.
• Strong leadership qualities with the ability to coach and develop high-performing teams.

Technical skills

• Proficient in Applicant Tracking Systems (ATS)
• Strong command of the full Microsoft Office Suite (Word, Excel Outlook, PowerPoint)
• Familiarity with HRIS platforms
• Experience with job advertising platforms
• Ability to extract, analyze, and present recruitment data and metrics