The successful incumbent will be responsible for teaching non‑Dutch speakers and facilitating cultural knowledge sharing. The ideal candidate will have the ability to take training material and bring it to life in a positive, engaging, and impactful manner.

• 1 year/s + Education / Training Experience (Preferred)
• Matric or Equivalent (Essential)
• Training Certificate/Diploma (Advantageous)
• Previous Training and Content Development experience (Advantageous)
• Demonstrated ability to drive and monitor competency rates in L&D
• Experience in curriculum design (Preferred)
• Essential Requirement - Ability to communicate effectively in Dutch, with strong verbal and written skills to support training and development initiatives.

Key Responsibilities:

• Designs and develops pre- and post-training activities
• Applies basic service knowledge and advanced training skills to develop and design effective, engaging and innovative learning solutions for both new hire and seasoned employees on a variety of topics using standard course templates and checklists.
• Develops evaluation materials as part of the training cycle to be administered at the conclusion of a module or program.
• Develops and follows a project plan for each course and influences others responsible for tasks to meet target dates. Communicates with manager and other stakeholders when target dates will not be met. 
• Stays abreast of and applies trends, innovations, and best practices in the learning industry, and shares them with the team, as appropriate.
• Accountable for attainment of training objectives.
• Leads ad hoc projects as assigned.
• Engages with stakeholders across all projects to identify training needs required to improve overall performance metrics.

Skills & Competencies Required:

Emotional Intelligence

• Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of action
• Listens actively to the (emotional) needs of your team members, strives to understand them and acts appropriately to build positive relationships.

Entrepreneurship

• Visionary leadership often requires taking initiative, managing risks, and driving innovation.

Communication

• Clear, persuasive, and empathetic communication is a cornerstone of effective leadership.

Collaboration 

• Effective interpersonal skills are essential for teamwork and building strong professional relationships.

Open-Mindedness

• Being receptive to different perspectives helps in building meaningful relationships.

Solution Orientation

• Problem-solvingis the process of analyzing an issue, finding its causes, and figuring at the best way to fix it.
• Solution orientationis the mindset of focusing on solutions instead of just the problem.

They work together because:

• Problem-solving helps understandthe issue.
• Solution orientation keeps to things positive and action-focusedinstead of getting stuck on obstacles.

Together, they ensure both analysis and action to fix problems efficiently

Process Excellence

• Achievement-oriented individuals strive for efficiency and effectiveness in their work.

Critical Thinking

• They analyze situations to overcome obstacles and achieve results