This role will be fully site based at: - Dublin, Sandyford 

Hybrid / Remote working not available 

The hours of work are: - 40 hours, Monday to Friday – Office hours 

Salary: - EUR €16.00, EUR €33,280.00/Yr. 

Role Details: 

• Provide high-quality customer support in a professional and customer-focused manner. 

• Apply effective prompting techniques to generate insights, improve processes, and solve customer-related challenges. 

• Work comfortably with evolving software tools and systems that are still under development. 

• Identify usability challenges, provide structured feedback, and contribute ideas to improve products and processes. 

• Analyse customer trends, feedback, and operational data to support continuous improvement. 

• Maintain accurate records and ensure consistent delivery of excellent customer experiences. 

• Excellent understanding of AI and LLM and working knowledge   

Experience needed 

• Call Centre / Office based Experience, preferably 2–3 years of customer support experience via phone, email, and chat.  

• Experience working with direct consumers, in B2C environment; B2B is a distinct advantage. Skills & Competencies  

Experience Preferred 

• The ability to speak/write another EU language other than English as your first language. (German, French, Dutch, Spanish, Portuguese, Italian, Hungarian, Romanian, Polish) 

Skills & Competencies  

• Min C1 English language Requirements 

• Strong critical thinking and analytical skills. 

• Strong communication skills with a proactive and positive approach to tasks. 

• High attention to detail and ability to maintain accuracy in a fast-paced environment. 

• An effective team player who can also work independently. 

• Proven ability to deal with problems and solve them effectively.  

• Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience. 

This is a sourcing ad for an upcoming opportunity. The role details and expected start date will be confirmed soon. 

We will be in touch with suitable candidates as the position progresses. 

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.