Teleperformance

TTEULog-CS-MAN-10.01.2026

Job Locations MY-Kuala Lumpur-Kuala Lumpur
Requisition Post Information* : Posted Date 8 hours ago(9/30/2026 6:17 AM)
Requisition ID
2026-86172
Category
Customer Service/Support
Country
Malaysia

Qualifications

1. Education
a. Bachelor degree in finance major

 

2.Working experience
a. 2+years' working experience in the finance field, including finance analysis, credit control, account receivable, account payable, finance BP and so on

 

3.Language
a. Fluent in English and Chinese
b. Chinese: can speak, write and listen fluently
c. English: can write and read fluently, B2

 

4.Location

Kuala Lumpur,
Malyasia

Responsibilities

Responsibilities

Build the BPO team to undertake the following working tasks:

  1. Daily operation
  2. Timely and accurately finish monthly or weekly vendor bills' reconciliation, disputes

identification, disputes raising, disputes resolving and payment on vendor's side

  1. Timely and accurately record reconciliation, disputes and payment process data into the

trackers to make sure it is

  1. Summarize the blockers that happened during the conciliation process and report to

solution roles

  1. Daily operation review and validation
  2. Shipping fee adjustment validation
  3. Account payable and receivable progress tracking
  4. Billing and settlement system configuration
  5. Accurately and timely configure the reconciliation rules and rate card following the

configuration plan which is drafted by solution roles and following the standard process,

no human error happens

  1. Settlement operation data summary
  2. Summarize the settlement operation date including surcharge and adjustment and share

it with cross-function teams

  1. Billing and settlement system building support
  2. Validate the new product features following the SOP which is provided by settlement

solution

  1. Summarize the validation result and report it to settlement solutions roles
  2. Summarize the system issues and defects and report to settlement solutions roles
  3. Sellers' shipping fee query handling

a. Understand sellers' shipping fee queries

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