"Handle all daily FBT logistics-related issues within seller chat groups:
◦ Claims issues: Request evidence per SOP, make preliminary judgments,
initiate complaint tickets on behalf of sellers, and track ticket resolution
progress. Escalate and follow up as needed until resolved
◦ Consult issues: Resolve immediately according to SOP. For issues that cannot
be resolved promptly, escalate to CSR Lead and track progress, providing
sellers with updates every 24 hours until resolution
• In the short term, track issues and resolution progress via a tracker; long term,
optimize through product capabilities (integrating seller Lark groups with
customer service workbench)
• Weekly report on historical and newly added issue resolution progress (reported
within the group)"

"- BA/BS degree preferred
- Mandarin + B2 English
- Typing Speed of at least 40 is preferred
- Significant experience in a complex fast paced environment
- Strategic thinker with strong analytical and creative problem-solving skills
- Passion for ensuring an excellent user experience
"