Experience in hospitality, customer service, hotel, travel, or luxury service environments.

Previous training, coaching, or learning & development experience is an advantage.

Strong presentation, facilitation, and communication skills.

Passion for people development and creating outstanding customer experiences.

Ability to thrive in a fast-paced and dynamic environment.

Design and deliver engaging training programs for new hires and existing employees.

Coach and develop customer service teams to achieve operational excellence.

Promote hospitality service standards, communication skills, and guest satisfaction.

Partner with Operations and Quality teams to drive performance improvements.

Monitor training effectiveness and continuously enhance learning programs.