Teleperformance

Transformation Consultant - Eng - KL/Penang

Job Locations MY-Pulau Pinang-Bayan Lepas | MY-Pulau Pinang-Bayan Lepas
Requisition Post Information* : Posted Date 5 hours ago(10/28/2026 11:20 PM)
Requisition ID
2026-91376
Category
Transformation
Country
Malaysia

Overview

We are seeking a Transformation Consultant to join our team, driving business transformation and delivering strategic change initiatives across our organization. 

Qualifications

  1. Education: Bachelor's degree in Computer Engineering, Business Administration, Management, or a related field. 
  1. Experience: Prefer someone with at least 5 year of experience in management consulting, transformation, or change management. 
  1. Skills: 
  • Strong business acumen and understanding of organizational dynamics. 
  • Excellent analytical, problem-solving, and communication skills. 
  • Proven ability to lead and manage cross-functional teams. 
  • Experience with transformation methodologies (e.g., Agile, Lean). 
  • Strong stakeholder management and influencing skills. 
  • Proficient in Microsoft Power Platform and Microsoft Office especially, Powerpoint and Excel 
  • Knowledge in Machine Learning and Artificial Intelligence  
  1. Certifications: Certification in transformation, change management, or a related field (e.g., Prosci, Lean Six Sigma) is desirable. 

 

Responsibilities

    1. Transformation Strategy Development: 
    • Collaborate with Operations leaders to develop and implement transformation strategies aligned with business objectives. 
    • Conduct analysis and provide recommendations on organizational design, process improvement, and cultural transformation. 
    • Design and implement change management plans to minimize disruption and ensure successful adoption of changes. 
    • Develop and deliver training programs to support change initiatives. 
    1. Stakeholder Engagement: 
    • Build and maintain relationships with senior stakeholders, including executives, department heads, and team leaders. 
    • Communicate transformation plans, progress, and outcomes to stakeholders. 
    1. Project Management: 
    • Manage transformation projects, ensuring timely delivery, budget adherence, and quality outcomes. 
    • Coordinate with cross-functional teams, including IT, HR, and operations. 
    1. Benefits Realization: 
    • Develop and track benefits realization plans to ensure transformation initiatives deliver expected business outcomes. 
    • Conduct post-implementation reviews to identify lessons learned and areas for improvement.

 

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