The Operations Training Lead helps the organization by developing, facilitating and supervising training programs for employees. They assess the needs of a business, implement training and development plans, and facilitate a wide variety of training programs that enhance the effectiveness of the workforce. Training Team Leaders work to ensure employees are equipped with the requisite knowledge and skills to complete their tasks successfully. They devise learning strategies to ensure that the business and client strategic objectives are met. 

Qualifications & Experience Required: 

• 5-6 Years Training Experience 

• 2-4 Years Management Experience (Preferred) 

• Occupationally Directed – Education Training and Development Practitioner L5 

• Generic Management Level 5 (Preferred) 

• MS Teams 

• TOPS 

• LEAD 

• Best T&D 

• MS OFFICE 

• Adult Learning Concepts 

• TP Arcade 

• TP Simulator 

• L&D Best Practice 

• Instructional Design 

• Assessing Competence

Key Responsibilities: 

• Ensuring strategic alignment of the training department with business goals 

• Evaluating individual and organizational performance to ensure training is meeting business needs and improving performance 

• Identifying training needs by consulting with stakeholders and using needs assessments 

• Developing and delivering training solutions that meet business needs 

• Optimizing training processes for efficiency 

• Selecting and managing resources, including working with both internal employees and training vendors to develop and deliver training 

• Managing the technologies and technical personnel required to develop, manage and deliver training 

• Evaluate organizational performance to ensure that training is meeting business needs and improving performance 

• Assess employees’ skills, performance and productivity to identify areas of improvement 

• Drive brand values and philosophy through all training and development activities 

• Effectively communicate with team members, trainers and management 

• Keep abreast of training trends, developments and best practices 

• Excellent written, verbal and interpersonal communication skills 

• Superb track record in developing and executing successful training programs 

• Critical thinker with innovative problem solving skills 

• Fantastic organizational and time management skills 

• Strategic and creative mindset 

• Meticulous attention to detail 

Skills & Competencies Required: 

Emotional Intelligence 

Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of action  

Listens actively to the (emotional) needs of your team members, strives to understand them and acts appropriately to build positive relationships.  

Entrepreneurship 

Visionary leadership often requires taking initiative, managing risks, and driving innovation. 

Communication 

Clear, persuasive, and empathetic communication is a cornerstone of effective leadership. 

Collaboration   

Effective interpersonal skills are essential for teamwork and building strong professional relationships. 

Open-Mindedness 

Being receptive to different perspectives helps in building meaningful relationships. 

Solution Orientation 

Problem-solving is the process of analyzing an issue, finding its causes, and figuring at the best way to fix it. 

Solution orientation is the mindset of focusing on solutions instead of just the problem. 

They work together because: 

• Problem-solving helps understand the issue. 

• Solution orientation keeps to things positive and action-focused instead of getting stuck on obstacles. 

Together, they ensure both analysis and action to fix problems efficiently 

Process Excellence  

Achievement-oriented individuals strive for efficiency and effectiveness in their work. 

Critical Thinking 

They analyze situations to overcome obstacles and achieve results